Our company is unique. We have custom software. Can you support us as well?
We have had issues with geographical distance with outsourced remote IT support in the past. Where is your support based out of?
I am always hearing stories of cloud accounts being hacked. Is my data safe?
We are looking at new software to run our production facility. How can you help us with this process?
Why can't I just set my computer to update automatically.
The other issue is that some developers prompt you to install updates rather than automatically installing them. Malware is frequently disguised as one of these updates and catches many people offguard.
I have XYZ antivirus software. Why do I need a managed security service?
Where exactly is my data in the cloud being stored?
What does geo-redundancy mean?
We like the convenience of using the cloud but are worried about hacking. Is our data safe in the cloud?
In addition, the data is stored in geo-redundant Canadian data centres. This means that if your data was stored in Vancouver and in a catastrophic earthquake the city happened to slide in to the ocean a copy that was stored in Calgary would come online.
Can two people edit a document simultaneously?
Why do I need a cloud backup? I can back up to an external drive and keep a copy at my friend Paul's house.
How do I know what my IT needs are? I don't even know where to start.
Do we have to buy our computer equipment from you?
Our software developer says our computers are causing our software problems. Our computer supplier says everything is fine. Who is right?
What industries do you provide service to?
• Accounting firms
• Law firms
• Medical practices
• Industrial contracting
• Finance and Insurance
• Trades and contractors
• Business consulting
How long are your Managed IT Service Plan contracts?
How much do you charge?
I've heard that if I store my data in the cloud I don't own it anymore. Is this true?
We are thinking of moving to a larger/smaller office. Can you help with the transition?
If I have cloud email, can other people read it?
I still don't quite get it. What exactly ARE Managed IT Services?
Can you see what I am doing on my computer?
Can you see me when you remote in to my computer?
Will a Managed Security Services Plan guarantee that I won't get malware or hacked.
I've had email for years and never had to pay for it. Why would I start paying monthly for my email account?
Will my cloud-based email account be backed up in case something happens to my computer or mobile device?
We've never had an issue with our backup. Why would we add the expense of an offsite backup?
How many backups are enough?
What is a Business Disaster Recovery Plan and what does it include?
Our switch is out of ports. Should we replace it or add on?
Almost always the answer is to replace the current switch with a larger one. Daisy chaining switches (hooking one switch up to the next one via cable to achieve more ports) can cause many problems. The industry has developed a collection of “best practices” that should be followed for optimal results.