With over 30 years working in the computer industry, we have seen a lot of trends come and go. One question has remained constant for business owners:

How to best leverage your IT budget?

This is especially important to smaller business owners. We found most small to medium-sized businesses lack access to CIO level advice and competent IT support. This is why Reliable Technology Services was created: to bring all the benefits and resources of an enterprise IT department to smaller business.

At Reliable Technology Services our primary goal is to keep our clients’ IT equipment and services highly available and their staff highly effective. We accomplish this by providing our clients with all the benefits of an in-house IT department without the associated overhead.

As an MSP (Managed Services Provider) and an MSSP (Managed Security Services Provider), we can provide a turnkey “IT Department” customized to your business and your budget.

We provide business owners with the following:

  • Clear, unbiased CIO level advice on their technology needs.
  • 24 hour monitoring and reporting of your computers, servers and network infrastructure.
  • Managed Security Services monitored by trained and certified technicians.
  • Unattended cloud and local backups monitored and tested by trained and certified technicians.
  • Security patch management monitored and implemented outside of business hours to minimize disruption during working hours.
  • Remote and onsite support for IT issues that may occur.


All of this and more, for a low monthly fee, truly makes Reliable Technology Services “Your IT Department”.

Frequently Asked Questions

Our company is unique. We have custom software. Can you support us as well?

Yes. With more than 30 years in the IT industry we have worked with businesses in every sector. We have also provided support for public utilities, municipal and town governments, hospitals, etc. Our approach to IT is to build a custom plan for each individual client. We offer as much or as little support as you need. If you use we have probably seen it and can support it.

What size of companies do you service?

Our current clients include businesses ranging from 1 user to 100 users.

What geographical area do you service?

With remote support capabilities, geographic location is becoming increasing less relevant when deciding where to outsource your IT support. We currently have Managed IT Service clients located throughout Canada and the United States.

We have had issues with geographical distance with outsourced remote IT support in the past. Where is your support based out of?

We are owner-managed and reside in London. We are a community-focused company. Our support team is based out of London. Our technicians are graduates of local post-secondary programs.

What industries do you provide service to?

Our services are not industry-specific. We can provide service to any business entity that uses IT (computers, internet, email, printers, etc.). Some examples of industries we currently service include but are not limited to:

• Manufacturing
• Accounting firms
• Law firms
• Medical practices
• Industrial contracting
• Automotive
• Finance and Insurance
• Non-profit
• Trades and contractors
• Restaurant
• Business consulting